Colonial Behavioral Health is the behavioral health agency serving the citizens of James City County, City of Poquoson, City of Williamsburg, and York County. The Board of Directors, who are comprised of appointed representatives from each jurisdiction, oversee operations and services to individuals. Colonial Behavioral Health serves children, adults, seniors, their family members, and other citizens on behalf of behavioral health care in the areas of mental health, intellectual disabilities, and substance use disorders. For more information please read our strategic plan that provides a framework for making decisions on how best to serve those in need and serves as a guide to ensuring that high quality services continue to be available to residents within the CBH region.
Our service providers are a fully qualified professional team comprised of psychiatrists, psychologists, social workers, counselors, nurses, case managers, and other professionals who provide community integration services. We work in partnership with the people we serve and their families, community partner organizations and practitioners, elected officials, and many stakeholders.
Our services are accessed by visiting our offices, which are open from 8:00 - 5:00 Monday through Friday, and in the evenings, by appointment. You may also call (757) 220-3200 to schedule an appointment. Emergency Services and our telephone answering services operate 24 hours per day.
Fees are charged on a fee for service basis. Most insurance plans and HMOs are accepted, including Medicaid. Persons without insurance coverage are charged according to ability to pay, based on income and dependants. No one will be denied services because they are unable to pay.
We are licensed by the Virginia Department of Behavioral Health and Developmental Services. All services that may be billed to an insurance plan,Medicaid or Medicare are licensed. Also, a number of our services are nationally accredited by CARF under the Behavioral Health Standards.
We are an affiliate member of the Southeast Alliance Local Human Rights Committee.
Your rights are protected by federal and state laws and regulations as well as the "Regulations to Assure the Rights of Clients in Community Programs" and the By-laws of the Local Human Rights Committee. When you enter services you are given a list detailing how your rights are protected in services. There are also procedures in place to help you resolve any concern or dispute you may have. You can contact the agency client rights representative, Jacque Jamason, at (757) 220-3200. If you want help from outside the agency, you can contact the Regional Advocate, Reginald Daye, at (757) 253-7061. Mr. Daye is with the Office of Human Rights of the Department of Behavioral Health and Developmental Services, the state agency which licenses Colonial Behavioral Health.