Notice - Fees & Collection Process

Colonial Behavioral Health fees and collection processes:

  • The minimum sliding scale fee for outpatient services will be $10.00.
  • Individuals who do not pay their co-pay will be unable to schedule any follow-up appointments until they are up-to-date on payment.
  • We accept all forms of payment at the window or you can also make a payment online.
  • Please let us know of any changes with your insurance or contact information (address and telephone numbers).

These processes ensure we bill appropriately and help you keep your account current. We appreciate your cooperation and look forward to working with you.

Making an Online Payment

You may now pay for your CBH services electronically. It's safe and secure. All transactions in the online pay portal are PCI Level 1 Certified and comply with The Health Insurance Portability and Accountability Act (HIPAA) of 1996.

There is no transaction fee for using this service. To learn about other payment options, contact the CBH financial office at 757-220-3200.

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