Consumer Satisfaction Survey Results

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Consumer Satisfaction

Consumer Satisfaction Survey Results - May 2025

Your Feedback was Received and the Results are In!

Colonial Behavioral Health conducted our annual Consumer Satisfaction Survey in May 2025 seeking input from individuals served and their family members.

Below are the survey results, in which an average of 85% of respondents reported that they "Agree" with CBH services and programs.

Thank you for your time in providing feedback!

90%

I like the services I receive at CBH.

88%

I would recommend CBH to a family member or friend.

94%

The front desk staff treat me with dignity and respect.

96%

My provider(s) treat me with dignity and respect.

85%

Staff is sensitive to my cultural background (race, religion, language, etc.).

88%

The services I receive support my needs and recovery.

86%

It was easy for me to access services at CBH

88%

The location(s) where I receive services are convenient to me.

86%

Appointments are available at times that are convenient for me.

93%

Appointments are timely and/or as expected.

48%

Telehealth (phone and/or video conference) has helped me access services.

91%

My provider(s) spend enough time with me.

92%

My provider(s) explain things in a way I can understand.

87%

I am involved in decisions about my treatment.

91%

I feel comfortable asking questions about my treatment.

82%

Staff returns my calls in 24 hours or less.

86%

In times of crisis, I can easily contact someone for help.

82%

My life has improved since I started coming to CBH.

72%

I feel included in my community as a result of the services I receive at CBH.

90%