Web Accessibility Conformance Status

The Web Content Accessibility Guidelines (WCAG) defines requirements for designers and developers to improve accessibility for people with disabilities. It defines three levels of conformance: Level A, Level AA, and Level AAA. Colonial Behavioral Health is fully conformant with WCAG 2.1 level AA standards. Fully conformant means that the content fully conforms to the accessibility standard without any exceptions. Here are some of the practices we have implemented to make sure our site is as easy to use for all guests:

Site Structure – Colonial Behavioral Health lists meaningful and contextual headings, lists, paragraphs, and other formatting features for screen reader access.

Text Equivalents – All non-text content such as images have a text alternative that serves the equivalent purpose.

Sensory Characteristics – Content does not rely solely on sensory characteristics such as color, size, visual location, or sound to make sure all our guests have access. All text and elements also meet compliant contrast standards.

Keyboard Access – All website pages can be accessed using a keyboard without keyboard traps, sufficient timing, and appropriate reading sequence.

Site Consistency – The website menu and layout are identical sitewide allowing users to familiarize themselves and accomplish tasks easily.


We welcome your feedback on the accessibility of Colonial Behavioral Health. Please let us know if you encounter accessibility barriers on Colonial Behavioral Health:

  • Kisha Young, ADA Coordinator – Facilities
  • Phone: 757-220-3200 TTY: 711
  • E-mail: ADACoordinator@colonialbh.org
  • Postal Address: 1657 Merrimac Trail, Williamsburg, VA 23185

Technical specifications

Accessibility of Colonial Behavioral Health relies on the following technologies to work with the combination of web browser and any assistive technologies or plugins installed on your computer:

  • HTML
  • CSS

These technologies are relied upon for conformance with the accessibility standards used.

Accessibility Information

Many popular browsers contain built-in accessibility tools:

Microsoft Edge Accessibility Information

Firefox Accessibility Information

Chrome Accessibility Information

Safari Accessibility Information

Adobe Reader Accessibility Information

JAWS Screenreader Download

NVDA Screenreader Download

Grievance Procedure

Colonial Behavioral Health has established a grievance procedure for use of anyone who wishes to file a complaint alleging discrimination on the basis of a disability in the provision of services, activities, programs, or benefits by Colonial Behavioral Health.

Complaints should be directed to Colonial Behavioral Health’s ADA Coordinator, Kisha Young at 757-220-3200 or ADACoordinator@colonialbh.org.

A happy couple where a man is placing his hand on the thigh of his wife in a wheelchair