24 Hour Mental Health Urgent Care

Emergency Services Crisis staff are available 24/7 to offer support, guidance, and direct intervention when necessary for persons in behavioral health crisis. Our trained Crisis Counselors work in conjunction with local hospitals, first responders, and community members to assist with resolving situations and developing plans of immediate care to outpatient and inpatient resources.

Our Emergency Services staff provides 24-hour crisis assessment and referral services to individuals living in James City County, City of Poquoson, City of Williamsburg and York County. (If you live in another area and need crisis services, click here.)

Emergency Service icons including nurse, heart rate, doctor, and ambulance

Need Help Now?

If you or someone you know or care for is experiencing a behavioral health crisis, call the suicide emergency line now: 757-378-5555.

During regular business hours, services are available by calling for an appointment or visiting CBH.

Outside of regular business hours, our answering service will accept your call and connect you with our Emergency Services staff if you are experiencing a crisis.

Anyone experiencing a behavioral health crisis can access Emergency Services.

24 Hour Mental Health Urgent Care includes:

  • Pre-Admission Screening for Inpatient Psychiatric Hospitalization
  • Risk assessment
  • Mental status assessment
  • Civil commitment hearing attendance
  • Crisis counseling and crisis stabilization

All services provided to individuals in crisis focus on individual rights, privacy and confidentiality when assessing individual needs and determining appropriate care. Staff strives to identify the least restrictive treatment necessary, which could include outpatient counseling or other outpatient services. If an individual needs to be referred to inpatient care, our Pre-Admission Screeners will coordinate a psychiatric hospital admission.

Emergency Services staff works with the magistrate’s office, police departments, Sentara Williamsburg Regional Medical Center, Riverside Doctors’ Hospital Williamsburg and the Virginia Peninsula Regional Jail as well as private care centers, families and individuals.

Doctor smiling to their patient and writing things down

Non-Emergency Services

Call 757-220-3200 between 8 a.m. and 5 p.m. Monday through Friday to speak with our Central Access staff about beginning services.