Access to Services
If you would like to start receiving services at CBH, please call the appropriate Central Access department:
- Adults ages 18 and older in James City or Williamsburg: 757-220-3200
- Adults ages 18 and older in Poquoson or York: 757-898-7926
- Children and adolescents under age 18 in James City, Poquoson, Williamsburg, or York: 757-253-4047
Central Access staff will complete a brief telephone screening to determine whether our services meet your needs. They will also ask you for insurance information or explain what you need to bring to determine eligibility for reduced fees if you do not have insurance.
If Central Access determines that you are eligible for services, you may come in during open access hours for an intake with a licensed clinician. Central Access will provide the open access hours during your initial call.
If you do not have insurance and are seeking reduced fees for services, please bring the following documents to your assessment:
- Proof of where you live (ex. utility bill, driver's license or photo ID with address, etc.)
- One month’s paystubs or a 2017 W-2
- Food and Shelter form if you live in someone else's home
Locations and Service Hours
Visit our locations page for office addresses and service hours.
Colonial Behavioral Health provides opportunities for recovery to individuals and their family members in the areas of mental illness, substance use disorder and intellectual disabilities. Colonial Behavioral Health serves the citizens of James City County, the City of Poquoson, the City of Williamsburg and York County. For more information, visit our publications page to review our annual reports and program brochures. Visit our news page for the latest information about CBH and its services.
Colonial Behavioral Health is governed by a Board of Directors, which comprises appointed representatives from each of the four jurisdictions.
Our service provider team comprises fully qualified psychiatrists, psychologists, social workers, counselors, nurses, case managers and other professionals who provide an array of services to fulfill our mission. We work in partnership with the people we serve and their families, community partner organizations and practitioners, elected officials and many stakeholders.