Need Help Now?

Call CBH Emergency Services at 757-378-5555

Emergency Services are designed to address urgent or severe behavioral health crises. Our Emergency Services staff provides 24-hour crisis assessment and referral services to individuals living in James City County, City of Poquoson, City of Williamsburg and York County. (If you live in another area and need crisis services, click here.)

If you or someone you know or care for is experiencing a behavioral health crisis, call now 757-378-5555.

During regular business hours, services are available by calling for an appointment or visiting CBH.

Outside of regular business hours, our answering service will accept your call and connect you with our Emergency Services staff if you are experiencing a crisis.

Anyone experiencing a behavioral health crisis can access Emergency Services.

Emergency Services include:

  • Pre-Admission Screening for Inpatient Psychiatric Hospitalization
  • Suicide and homicide risk assessment
  • Mental status assessment
  • Civil commitment hearing attendance
  • Crisis counseling and crisis stabilization

All services provided to individuals in crisis focus on individual rights, privacy and confidentiality when assessing individual needs and determining appropriate care. Staff strives to identify the least restrictive treatment necessary, which could include outpatient counseling or other outpatient services. If an individual needs to be referred to inpatient care, our Pre-Admission Screeners will coordinate a psychiatric hospital admission.

Emergency Services staff works with the magistrate’s office, police departments, Sentara Williamsburg Regional Medical Center, Riverside Doctors’ Hospital Williamsburg and the Virginia Peninsula Regional Jail as well as private care centers, families and individuals.

Non-Emergency Services

Call 757-220-3200 between 8 a.m. and 5 p.m. Monday through Friday to speak with our Central Access staff about beginning services.

Crisis Services in Other Areas

Colonial Behavioral Health provides crisis services for individuals who live in James City County, City of Poquoson, City of Williamsburg and York County. If you live in another area, find your crisis services provider in the list below:

Chesapeake Integrated Behavioral Healthcare: 757-547-9334

Chesterfield County Community Services Board: 804-748-6356

Eastern Shore Community Service Board: 757-442-7707
Accomack and Northampton

Goochland-Powhatan Community Services Board: 804-598-2697
Goochland and Powhatan

Hampton-Newport News Community Services Board: 757-788-0011
Hampton and Newport News

Henrico Area Mental Health and Developmental Services: 804-727-8484
Henrico, Charles City and New Kent

Middle Peninsula-Northern Neck Community Services Board: 1-800-542-2673 or 804-693-2673
Essex, Gloucester, King & Queen, King William, Lancaster, Mathews, Middlesex, Northumberland, Richmond County and Westmoreland

Norfolk Community Services Board: 757-664-7690

Portsmouth Department of Behavioral Healthcare Services: 757-393-8990

Richmond Behavioral Health Authority: 804-819-4100

Virginia Beach Community Services Board: 757-385-0888
Virginia Beach

Western Tidewater Community Services Board: 757-925-2484
Franklin, Isle of Wight, Southampton and Suffolk

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